Coronavirus | Updates & Resources

LAST UPDATED: JuLY 2, 2020 | 2:30Pm


On this page, Call Federal members will find the most up-to-date information regarding credit union activities as well as resources for accessing & safeguarding your accounts as our community deals with the ramifications of the coronavirus (COVID-19) outbreak.

Throughout this pandemic, our response has been to focus on drive-thru and online service options, enhanced cleaning protocols, and maintaining the high level of service our members deserve, often on an individual basis. As of July 6th, lobby service will be available Monday-Friday at five of our seven branches, observing a number of protocols both recommended and required by government and medical authorities. Saturday hours remain drive-thru only. Further decisions will be based upon the safety of all people, members and staff; we will not open fully until we feel comfortable this requirement is met. Thank you for your patience and understanding in these unprecedented times.

If you are facing financial hardship, please know that you have options and we are here to explore them with you. Check out a few of the ways we can help our members. We’ve also compiled a page full of community resources from local governments and service providers who may be able to offer some relief.

Limited Lobby & Drive-Thru Service

After careful consideration and much preparation, we have resumed lobby service at our Richmond, Chesterfield, Henrico, Hanover, and now Chester locations. We will be following a number of guidelines set forth by the government and medical authorities. Please read the June 6th update for full details. On Saturdays, service is only available via drive-thru; accordingly, the Chester branch is closed on that day. You can track the progress we’ve made over the course of this pandemic via the updates below.

Protecting Yourself from Fraud during COVID-19

While the coronavirus outbreak has us all concerned about our physical health, crooks and fraudsters see new opportunities to attack our financial well-being. J.T. Blau, Vice President of Risk Management, has compiled a list of the latest scams as well as ways for our members to protect themselves.

Letter from the CEO

President & CEO John West addresses the credit union membership on the steps being taken to adhere to recommendations for the health and safety of our staff and members, while still fulfilling our mission to serve.

Letter from Call Federal Investments & Retirement

Philip “Tres” H. Moore, CFP® of Call Federal Investments & Retirement sent us a letter to help address member concerns regarding the volatility of financial markets on account of the coronavirus outbreak.

Online Banking

Monitor your accounts any time, night or day, via the web browser from your Internet-connected computer. Perform many of the banking activities you used to have to visit the branch for, from the comfort of your home PC.

Nationwide ATM Network

Avoid ATM fees when and wherever you may go! Our nationwide network consists of over 30,000 locations, there’s sure to be one near you.

Mobile Banking

Convenient and secure access to your Call Federal accounts whether you’re at a ballgame, on your lunch break, or the comfort of your own couch. Get texts to remind you of deposits or low balances. Deposit checks with a photo! Plus, much more…

Card Control

Call Federal Card Controls by CardValet® gives our members the ability to receive transaction alerts and actively manage their debit and credit card usage by defining when, where and how their cards are used. View a demo or download from the appropriate app store links below.

Postponed Events

*All Shred Events have been canceled.

Annual Meeting & Member Celebration

This event was to be held on March 21st at Ironbridge Sports Park. We look forward to rescheduling the event soon. In the meantime, members can access the 2019 Annual Report via the link below.

Hops & Homes at The Answer Brewpub

The next edition of our mortgage education event series was scheduled to take place at The Answer Brewpub on April 8th. We hope to reschedule this event soon.