Community Resources
Coping with COVID-19

Many of our friends and neighbors are facing financial uncertainty in the wake of the coronavirus outbreak. Call Federal is here to help in any way that we can.

We discussed some of the ways that we’re helping our members in this recent blog post, but we thought it would also be helpful to compile* some community resources to help those who are in need of relief with certain household expenses and other necessities. This guide is meant to showcase the options that could be available to you; please visit these providers directly via their linked websites for the most up-to-date information. Know of a resource that would could share with our members and the Central VA community? Email us & let us know!

*This information was pulled from the websites hyperlinked below on March 26.


Utilities

Local Water & Sewer

The Counties of Chesterfield, Goochland, Hanover, Henrico, & Powhatan, as well as the city of Richmond, have suspended all shut-offs of water & sewer services for late- or non-payment. They will also restore service to those who had previously been shut-off.

Power

Dominion Energy

Dominion will not shut off power, and will restore power to those previously shut off. For customers in Virginia and North Carolina, Dominion offers short-term payment extensions and long-term payment arrangements that will allow customers more time to become current on their bill. For customers who are experiencing severe financial strain, Dominion offers Energy Share assistance. 211Virginia.org is also a great resource for help with utility bills.

Southside Electric

Southside Electric has also suspended all residential service disconnects during the COVID-19 pandemic. The CEO confirmed that all Virginia Electric Cooperatives are suspending disconnects.


Telecom

(phone/cable/internet/cellular)

Comcast

Comcast has opened Xfinity Wifi hotspots nationally at no-cost, offers unlimited data to all customers for free and is committed to connecting low-income families with free internet service for 2 months , with a low-rate after that. No disconnects or late fees as long as the customer contacts them to inform them of their hardship.

Verizon

Verizon is waiving all late fees and overage charges for those affected by COVID-19 from 3/16/20 to 5/13/20. They are also suspending disconnects for those who are affected, but they will need to contact Verizon. Customers who are experiencing financial hardships are urged to contact Verizon customer service.

T-Mobile

T-Mobile is offering unlimited data to all customers for two months beginning 3/13/2020. They are also suspending all disconnects for those impacted by the pandemic.

Sprint

Sprint is also suspending all disconnects for the next two months beginning 3/13/20 as well as waiving all late fees.

AT&T

AT&T has suspended all disconnects beginning 3/13/20 and for the next two months.They are also waiving domestic wireless plan overage charges for data, voice, or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic. AT&T is also urging anyone experiencing financial difficulty should reach out to their customer service team to make payment arrangements.


Additional Resources

General Assistance

The Department of Social Services: You can apply for assistance with child care, food, housing and energy needs.

Employment Assistance

Virginia Employment Commission: You can file for unemployment using this link. Governor Northan has suspended the 1 week waiting period for benefits.

Food Security

SNAP: Emergency food benefits are available during COVID-19 outbreak via Virginia’s Supplemental Nutrition Assistance Program (SNAP) where participants use debit-like EBT cards to buy eligibile food items from authorized retailers.

Feed More: Home to the Central Virginia Food Bank as well as Meals on Wheels, Feed More may be able to assist those in need of food.

Chesterfield County Food Bank: For those in the Chesterfield area, please visit the Chesterfield County Food Bank for food assistance.