A digital wallet is a mobile payment solution that takes advantage of wireless technology to interact with websites, apps and online retailers as well as point-of-sale devices, like cash registers & similar card readers, found at retail shopping locations. Rather than carrying around a wallet full of cards that can easily be stolen, digital wallets are smartphone apps that take your card information and encrypt it, giving each one its own secure & unique code. Your actual numbers are never stored, nor shown.
Benefits of Using a Digital Wallet
Quick. You can pay for items using any Call Federal card with a single touch of your smart phone. You still get all the rewards and protections your card provides.
Secure. Digital Wallets do not store your card number on your phone nor on Apple or Samsung servers. And this information is never transferred to the merchant.
Verification with Call Federal is part of the set-up process for the security of your account. You will be asked to call 1-844-646-5467.
Digital Wallet FAQ
Which Call Federal Cards can be used on Apple and Samsung Pay?
You can use all Call Federal Visa debit or credit cards on Apple or Samsung Pay. Though options vary among the different ‘e-wallet’ apps, you may also be able to add gift cards, membership tags, even concert tickets, in addition to your credit and debit cards
How do I make a purchase?
Once you’ve added your card(s), you can simply “tap” or hold your phone near the payment device to complete your transaction. You may still have to enter your PIN or sign a digital pad to complete your transaction. It is also accepted at online retailers and other online applications.
What if my card is lost or stolen?
Your digital wallet will still work even if you don’t have your physical card. However, you should still report the theft or loss to us at 1-866-643-1258 for credit cards or 1-800-472-3272 for debit cards. Once your card is reported as lost or stolen your digital wallet will display a notification message that the card is suspended or invalid. If your phone has been stolen, both Apple and Samsung have features to remotely erase your wallet using the find my phone setting. Check to see if your find my phone setting is turned on.
Is my account and personal information protected?
Yes. Digital wallets do not store your card number they instead use encrypted data. And, you never reveal your name, card number or security code to merchants. In addition, you will be asked to provide fingerprint authentication or a secure passcode to complete any purchase.
Are digital wallets free?
Yes. There is no additional charge to use your digital wallet. However message or rates may apply based on your data plan.