What to do if you are a victim

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Victims of identity theft should immediately report their situation to the Federal Trade Commission via their website, identitytheft.gov. After that, you can begin to develop your recovery plan and put it into action.

Reporting A Scam

  • Notify a Call Federal representative right away if you feel you have been exposed to a scam involving one of your Call Federal accounts.
  • If you feel you have given or entered any information that you now suspect might be used fraudulently, please call us immediately at 804-274-1200. We can block your accounts and begin assisting you right away.
  • If you receive suspicious emails or have questions about identity theft, scams or phishing attempts, please let us know by using the form below.
  • To report a scam to the authorities, contact the Internet Crime Complaint Center (IC3). This group is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).

Important Notice

Call Federal Credit Union does NOT send emails or text messages that ask you to enter your personal or account information for any reason. Should you receive such a message, contact us immediately. DO NOT respond to any emails/text messages or click on any of the links within the messages.

Report A Scam or Identity Theft

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