ATM Fraud Attack Identified; Investigation Ongoing

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Addressing feedback from concerned members, Call Federal is investigating a series of fraudulent activities that we believe are part of a coordinated effort. Initial evidence suggests that the attacks are related to a common ATM fraud scheme known as skimming, where card readers are installed in ATMs allowing for the theft of user information. ATM skimming is not a breach of data systems. Our team is working diligently to identify affected members and reissue cards. Risk and security protocols have been enhanced to address the exploited areas and we are working with our partners in law enforcement on this investigation.

If you believe that money has been withdrawn without authorization or your account has been compromised in any way, please contact us at 804-274-1200, between 8 a.m. and 5 p.m., or 800-796-2328 after hours. You may also visit any of our branches to be issued a new debit card and share your concerns. Members who experience losses due to fraud will have any stolen funds restored as quickly as possible.

All members are encouraged to be cautious and observant when interacting with all ATMs, at Call Federal locations and otherwise. To help prevent fraud moving forward, we highly recommend taking the following actions and precautions:

  • Monitor your account regularly via Online Banking or our Mobile Banking app. Some common frauds begin with small transactions that are otherwise overlooked.
  • Make sure your mobile number is up-to-date to receive text message alerts when fraud is suspected. Call our member support team at 804-274-1200 or visit a branch to verify this information.
  • Download the Call Federal Card Control app. It offers a wide-range of security & alert options, including the ability to turn your card on and off, setting spending limits by transaction type, and restricting usage if your card is used away from your mobile phone, just to name a few.

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