From The CEO – Coronavirus Response

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I want to take a moment to acknowledge the concerns raised by the continuing spread of the coronavirus (COVID-19) in our community and beyond. Like many of you, we are looking to the Center for Disease Control (CDC), the World Health Organization (WHO), as well as other reputable medical entities, for guidance.

What We’re Doing

The health of our credit union depends on the health of our staff, as well as our members. First and foremost, we are emphasizing and encouraging regular hand-washing, via internal communications as well as posters in common areas that demonstrate proper hand-washing techniques. We are procuring additional supplies of hand sanitizer for branch and back office usage, as well as disinfecting wipes to keep our surface areas clean. We are similarly sharing CDC guidelines regarding face touching and sneezing. All travel has been suspended and staff have been directed to stay home if they’re feeling sick. We’ve expanded our short-term disability policy to better cover anyone who needs to be quarantined.

Following the lead of our community and government officials, we have postponed the Annual Meeting until late spring or early summer. You can read more about that here.

Continuing To Serve

As of now, all branches remain open for business as usual. Our management team is carefully monitoring this rapidly changing situation and are prepared to make changes and address new scenarios as they arise. In addition to in-branch service, we hope members will avail themselves of our many convenient options for accessing their accounts, from our drive-thru windows and ATMs, to our online and mobile banking solutions. Also, our member support team is standing by to take your calls during regular business hours. In the event that your income is affected by this crisis, our branch staff, Member Solutions team, and Certified Credit Union Financial Counselors are available to discuss your options and help you plan a way forward. Stop by a branch or call us at 804-274-1200 for assistance.

Our Mission

Our commitment to serving our members and taking care of our staff is unwavering, even in these uncertain times. Our concern for your physical health is mirrored by our desire to improve your financial health. We are taking all necessary precautions and will communicate with you again as any changes occur.



John West
Call Federal Credit Union



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