COVID-19 Update | April 9, 2020

Valued Member,

I hope you and your families safe and well. It has been a few weeks since my last message, so I wanted to share a few updates on how member service continues to evolve in response to the COVID-19 pandemic and the guidance we’re receiving from government and medical authorities. As financial service providers, we are considered essential; we assure you that we are taking every precaution we can to keep you and our team safe. We hope you’ve been following along with the resource center we created on our homepage, which contains updates like this one, as well as a variety of other information that we believe will help you in these difficult times. Please access that page via the following link: https://callfederal.org/coronavirus-updates/

Convenient Service Options

While we continue to serve members via drive-thru and by appointment, now is a great time to take advantage of all the non-branch options for accessing your Call Federal accounts. We’ve made great strides in improving our technology over the past few years; our online and mobile banking platforms provide an impressive array of tools to help you manage your finances, from bill pay to funds transfers and even applying for a loan. If you still get a physical paycheck, save yourself a trip and set up Direct Deposit. You can download the form here. If you have other checks to deposit, the previously mentioned mobile app lets you deposit a check just by taking a photo of it. Here’s a handy guide to walk you through that process. You can also deposit checks via our Call Federal ATMs, no envelopes required. If you have any issues accessing or working with these various options, our local member support team is standing by to help. Give them a call at 804-274-1200 from 8am to 5pm, Monday through Friday.

Reallocating Resources To Serve You Better

You may have noticed that I didn’t include Saturday in the call center hours. We recently did a trial run for Saturday availability, and while we were able to serve some of you, the data suggests that members are calling more frequently during the week. To better handle this increasing call volume, we’ve reassigned the Saturday crew back to weekdays to serve you more quickly when you call. We appreciate your patience and understanding.

Masks Required for Appointments

The final note that I have to share with you is regarding the recent recommendation from CDC that masks be worn when interacting with the public. At this time, we are continuing to offer appointments for branch service, but for the safety of you and our team, masks or some sort of mouth and nose covering will be required. You’ll receive complete instructions via email when you set your appointment. You can access that form here.

We are in this for the long haul. Thanks to your trust and loyalty over the years, we are well-positioned to weather this storm. Take care of yourselves and be safe out there.

Respectfully,

John West
President/CEO
Call Federal Credit Union