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Audio Response

The Call Line: 1-800-445-0361 or 804-274-1200 option 9

Access your accounts 24 hours a day from anywhere with a touch-tone phone. It's fast, easy and safe. 
 
The Call Line will quickly guide you through a menu of transactions so you can: 
• Transfer funds between accounts
• Determine which checks have cleared
• Verify account balances
• And much more
 
Your complete security is assured because both your Audio Response PIN (Personal Identification Number) and Call Federal account numbers are required to gain access to your accounts. 
Note: this is not the same number as your VISA debit card, unless you changed the PIN number. 
 
To ask for an application or reset your PIN, call a Member Services Representative at (804) 274-1200.