Contact Us

Have a question for us?

Please complete this form and we’ll get back to you promptly.

Please do not send confidential account information using this form.  We can also not accept travel notes through this unsecure channel.  Please log into Online Banking and send travel notes through our secure Message Center.

If you need immediate assistance, please call Member Services at 1-800-796-2328.  See below for 24 hours access to help on debit and credit cards.

Routing Number


Corporate Office/Mailing Address

4605 Commerce Rd
Richmond, VA 23234

Hours & Locations

Issues with Visa Debit Cards?

(24 Hours/7 Days A Week)


Issues with Visa Credit Cards?

(24 Hours/7 Days A Week)

Including Lost or Stolen

1-866-643-1258 (Domestic)
1-571-325-3383 (International)

Activate Debit Card/Change Debit Card PIN


BillPay & Zelle  Customer Service


International Resources & Phone Numbers

Call Federal Holiday Schedule


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