Contact Us
You have questions. We have answers.
Contact us online, by phone, or in-person. Or visit our FAQ for the information you need.
By Phone
Our Contact Center Team is available during regular business hours, Eastern Standard Time:
804.274.1200
Toll-free: 1.800.796.2328
Mon, Tues, Thurs, Fri: 8:00 a.m. – 5:00 p.m.
Wed: 9:00 a.m. – 5:00 p.m.
BillPay & Zelle Customer Service:
Branch Visit Or By Mail
We’d love to see you! Stop by any of our branches in the Greater Richmond area with any questions. We will be glad to help.
Need to send us mail? Our mailing address is:
Call Federal Credit Union
3640 Call Federal Drive
Midlothian, VA 23112
Online
SECURE MESSAGING
Log into your Call Federal Digital Banking account to submit account-specific questions.
EMAIL US
Send us general questions using the secured contact form below.
Schedule An Appointment
Take the next step towards achieving your goals. Schedule an appointment today to get personalized assistance and guidance from our experts.
Establish a relationship, open new accounts on your existing account, such as checking, money market accounts and Certificates, apply for loans and credit cards, and apply for business loan.
Debit Card Assistance
DOMESTIC:
1.800.472.3272 (available 24 hours a day, 7 days a week)
Activate Debit Card: 1.800.992.3808
Change Debit Card PIN: 1.800.992.3808
INTERNATIONAL (Lost/Stolen):
1.973.682.2652 (available 24 hours a day, 7 days a week)
INTERNATIONAL (Activation): 1.866.333.9337
Credit Card Assistance
DOMESTIC:
1.866.643.1258 (available 24 hours a day, 7 days a week)
INTERNATIONAL:
1.571.325.3383 (available 24 hours a day, 7 days a week)
For Travelers
Headed out-of-town? Take some quick steps to ensure access to funds while you’re away from home.
Please provide your travel dates, destinations, and the cards you’ll be using. You can send a secure message through online banking by signing in and clicking the envelope icon, or through messages on the full mobile site.
Alternatively, you can also call us at 804.274.1200 during business hours.
For easy access to your funds while traveling, look for the Visa/Plus Network. Fees may apply.
You can also use your Call Federal Visa debit or credit card anywhere EMV chips are accepted.
Contact Us Form
Fill out the secure form below, and we’ll respond within 1 business day with the answers you need.
We’re here to help!
Fill out the secure form below, and we’ll respond within 1 business day with the information you need.