Frequently Asked Questions

Most Common Questions

Our routing number is 251082136.

Checking

Yes, to open a checking account, you must first establish a relationship with Call Federal by opening a savings account with as little as $5. Once your savings account is set up, you can enjoy all the benefits Call Federal has to offer, including access to a checking account.

Who is eligible to join Call Federal?
We welcome anyone who:

  • Lives, works, worships, volunteers, or attends school in the Richmond, Virginia Metropolitan Statistical Area.
  • Is part of an eligible business or legal entity in the same area.
  • Has an immediate family member or household member who is already a Call Federal member.

Counties we serve include:
Amelia, Caroline, Charles City, Chesterfield, Cumberland, Dinwiddie, Goochland, Hanover, Henrico, King and Queen, King William, Louisa, New Kent, Powhatan, Prince George, Sussex.

Cities we serve include:
Colonial Heights, Hopewell, Petersburg, Richmond.

Visit a branch or contact us to learn more about joining and starting your financial journey with Call Federal!

To open a checking account, please bring the following:

  • A valid DMV-issued ID with your current address.
  • If your ID has an outdated address, bring a recent utility bill as proof of your current address.

If you have any questions or need additional information, feel free to contact us or visit a local branch—we’re here to assist you!

Teen Checking

Great question! When your child turns 18, their youth account will be automatically transferred to their 01 savings account to ensure they retain their credit union membership.

But there’s more! At age 17, we’ll notify you about the exciting new features and benefits available to support the next stage of their financial journey. This ensures your child is prepared for a successful transition into managing their own finances.

If you have any questions, feel free to reach out—we’re here to help!

Yes, your child will have access to their account with a FREE instantly issued ATM card for convenient and secure access to their funds. If you have any questions about using the card or setting it up, feel free to contact us!

Does the Teen Checking account have overdraft protection?

Yes, our Teen Checking account offers overdraft protection by allowing transfers from the linked 01 savings account to cover unexpected expenses. However, the Teen Checking account does not participate in Call Federal Courtesy Pay.

Courtesy Pay becomes available as an option once the youth member turns 18. For more details, feel free to contact us—we’re happy to help!

Yes! A Teen Checking account requires a parent or legal guardian as a joint owner until the teen turns 18. While we encourage teens to take an active role in managing their account, the joint ownership ensures proper oversight and support as they build their financial independence.

Contact us if you have any questions or need assistance opening an account!

Our Teen Checking account includes a FREE instantly issued contactless Visa debit card, providing your teen with convenient and secure access to their funds.

If you have any questions or need help setting up the account, feel free to reach out to us!

To open a Teen Checking account, visit your local branch with the following:

  • DMV ID (if available)
  • If your teen doesn’t have a DMV ID, bring their school ID and Social Security card.

If you’re unsure about the required documentation or have any concerns, feel free to call us at 804-274-1200 before your visit. We’re happy to help ensure you have everything you need!

Yes, we ask that both you and your teen visit the branch together to open their account. This is a valuable opportunity for your teen to learn about all the great features and benefits available with their new checking account.

If you have any questions or need assistance, feel free to contact us—we’re here to help!

Your teen can open a Call Federal checking account starting at age 13.

If you’d like to get started or learn more, contact us or visit a local branch—we’re here to help!

Kids Savings

Great question! When your child turns 18, their youth account will be automatically transferred to their 01 savings account to ensure they retain their credit union membership.

But there’s more! At age 17, we’ll notify you about the exciting new features and benefits available to support the next stage of their financial journey. This ensures your child is prepared for a successful transition into managing their own finances.

If you have any questions, feel free to reach out—we’re here to help!

Youth accounts can only be established by parents or legal guardians. However, grandparents have a fantastic alternative to help their grandchildren save for the future: the Virginia Uniform Transfer to Minors Act (VUTMA) account.

With a VUTMA account:

  • Who can open it? Parents, legal guardians, or grandparents.
  • Flexible Gifting Age: The custodian decides when the funds are gifted—at age 18, 21, or 25.
  • Pathway to Savings: A great way to support your grandchild’s financial future.

Call or visit a branch today to learn more about our VUTMA accounts and how you can open a custodial account for your grandchild!

No, your child does not need an ID to open their account. While school IDs or state IDs are a helpful addition, we only require a Social Security card on file to establish an account for minors under the age of 13.

If you have any questions or need assistance, feel free to reach out to us!

Yes, our Youth Accounts are available for children and teens aged 0 to 17. It’s never too early to start saving and become a member of the credit union!

If you’d like to open an account or learn more, contact us today—we’re here to help your child get started on their financial journey.

Yes, all minor accounts must have a joint owner, typically a parent or legal guardian, until the child turns 18. The parent or legal guardian must be listed as a joint owner on the Kids Savings account.

Here’s what you’ll need to bring to open the account:

  • Your ID (parent or guardian)
  • Your child’s Social Security card
  • Optional: School student ID or DMV-issued ID for the child

We’re here to help make the process simple and easy. Contact us if you have any questions!

Credit & Debit Card

At Call Federal Credit Union, we prioritize our members by minimizing fees associated with our Visa credit cards:

  • No Application Fee: Apply for your credit card without any upfront costs.
  • No Balance Transfer Fees: Transfer balances from other credit cards without incurring additional charges.
  • No Annual Fees: Enjoy the benefits of your Visa Platinum Rewards or Visa Platinum Credit Card year after year without any annual charges.

This fee structure allows you to maximize the value of your credit card without unnecessary expenses.

Once approved, you can receive your card in two ways:

  • Instant Issuance: Pick it up at your preferred branch.
  • Mail Delivery: Your card will arrive within 7–10 business days.

Contact us to choose your delivery method and get your card quickly!

Yes, to open a Visa credit card with Call Federal, you must first become a member (banks call you a customer) by opening a savings account. Membership is available to individuals who live, work, worship, or attend school in the Richmond metropolitan statistical area. By joining, you gain access to our competitive rates, lower fees, and a range of financial products designed to meet your needs.

Accessing your rewards is quick and easy:

  1. Log in to Online Banking.
  2. On the Accounts Page, find the Services box and click “REWARDS for Platinum Cardholders.”
  3. For first-time users, select “Not registered? Sign up now” and follow the prompts. Use the last six digits of your credit card (not your member number) for the account number.
  4. Create a username, enter your email, complete registration, and check your email for a verification link.
  5. Click “Create Password” in the email, set your password, and log in to Call Federal REWARDS.

Start redeeming your points today or save them for something bigger—your choice! With secure Digital Banking, you can manage rewards with confidence from any device.

If your card is lost or stolen, take the following steps immediately:

  1. Contact Cardholder Assistance:
    • Call 1-866-643-1258 (domestic) or 1-571-325-3383 (international) for 24/7 support.
  2. Use Mobile Banking:
    • Log in to the Mobile Banking app to manage your card and turn it “off” for added security.
  3. Visit a Branch:
    • Stop by your nearest Call Federal branch to have a new card printed instantly for your convenience.

Taking these steps ensures your account is protected and you regain access to your funds as quickly as possible.

You can easily access your credit card information in the following ways:

  1. Online or Mobile Banking:
    • Manage your account with 24/7 access through our Online Banking platform or Mobile Banking app.
  2. By Phone:
    • Contact our dedicated support team anytime at 1-866-643-1258 for assistance.

These options ensure you have quick and convenient access to your credit card details whenever you need them.

To enroll in ID Navigator Powered by NortonLifeLock, follow these steps:

  1. Verify Eligibility: Visit cardbenefitidprotect.com and enter your Visa card number to confirm eligibility.Complete Enrollment: After verification, you’ll be redirected to NortonLifeLock’s enrollment page. Provide the following information:
    • First and last name
    • Social Security number
    • Date of birth
    • Address
    • Phone number
    • Email address

For more information about NortonLifeLock and the ID Navigator program, please refer to their support page.

Please note that enrollment is subject to successful identity verification and card validation. The offer may be modified or canceled without notice

To make the most of Call Federal’s fraud protection services, follow these steps:

  1. Keep Your Contact Information Up-to-Date:
    • Ensure we have your most current phone number and email address so we can reach you quickly if needed.
  2. Use the Mobile Banking App:
    • Gain added control with features like turning your card on or off, setting up alerts, and monitoring recent charges to keep your account secure.
  3. Notify Us About Travel Plans:
    • Let us know when and where you’re traveling to avoid any disruptions, such as your card being blocked due to unusual activity.
  4. Report Suspicious Activity:
    • For disputes, whether fraud or non-fraud related, contact our cardholder assistance team at 866-643-1258.

By staying proactive and using these tools, you can ensure your card remains secure and protected against fraud.

Yes, you can transfer balances to any of our Visa credit cards, except the Visa Platinum Secured card. Best of all, there’s no balance transfer fee! Move your balances to our low-rate card and start saving. Contact us today to get started!

At Call Federal, our mission is to serve our members, not outside stockholders. This member-first approach allows us to offer competitive rates and fewer fees to our members in the Greater Richmond metro area. Here’s why a Call Federal Visa Credit Card is a smart choice:

  • Variety of Options: Choose from credit cards tailored to your needs, whether you’re a casual user, rewards enthusiast, or working to build or rebuild your credit.
  • Competitive Rates & Lower Fees: Enjoy better rates and no fees—or reduced fees—on select accounts.
  • Convenient Access: Manage your card anytime, anywhere with our mobile and online banking services.
  • Clear Terms: We provide easy-to-understand explanations of all terms, conditions, and restrictions.
  • Credit-Building Support: Access tools and resources to improve your credit and achieve your financial goals.

Looking for a financial institution that prioritizes your needs? Contact us today—we’re here to help you succeed!

Car Loans

Call Federal Credit Union offers new and used car loans to our valued members in the Greater Richmond metro area. Here are a few of the highlights:

  • Available for purchase of new or used cars and refinancing loans from other lenders.
  • Get a competitive APR based on your credit history, vehicle age, loan term, and loan-to-value (LTV).
  • Loan terms between 36 and 84 months (3 to 7 years).
  • Rate Discount Program available up to 0.75%.
  • Make payments by automatic transfer, online transfer, by check, or over the phone.
  • Option to make no payments for 60 days.

Our members know that we are devoted to providing a practical car loan solution with exceptional service and expert know-how. It’s our mission.

Yes. GAP covers the difference (or “gap”) between the amount you owe on your car loan and the car’s actual cash value in the event of a total loss or stolen. Ask your Loan Consultant for more details.

Depending on factors like your credit score, you may qualify for financing with terms of 84 months (seven years) or longer.

Many experts suggest putting at least 20% down on a new car and 10% on a used one—similar to a mortgage. Paying more upfront can reduce your monthly payments in the future.

At Call Federal Credit Union, there are three ways to apply for a car loan: an online application, by phone when you call 804.274.1200, or in person at your local branch.

Selecting the right loan term for your car loan depends on your financial goals and monthly budget. Here’s a breakdown to help you decide:

Shorter Terms:

  • Benefits: Lower interest rates and less total interest paid over the life of the loan.
  • Considerations: Higher monthly payments, which may require a more flexible budget.
  • Best for: Borrowers who want to save on interest and pay off the loan faster.

Longer Terms:

  • Benefits: Lower monthly payments, making it easier to manage your budget.
  • Considerations: Higher interest rates and more total interest paid over time.
  • Best for: Borrowers looking for smaller monthly payments and more financial flexibility.

While Call Federal offers terms up to 84 months, choosing a term of 72 months or less can save you money on interest. Your credit score, loan-to-value ratio (LTV), and the car model you choose may also impact the available terms.

Contact us today for personalized guidance on selecting the loan term that’s best for you!

 

Why choose a Call Federal car loan?

At Call Federal, we exist to serve our members, not outside stockholders. This allows us to offer our members in the Greater Richmond metro area lower rates on loans, higher rates on deposits, and fewer fees. Plus, we provide a streamlined, hassle-free car-buying experience!

Here’s what makes a Call Federal car loan stand out:

  • Not-for-Profit Benefits: As a credit union, we pass our revenue back to you, delivering better value.
  • Better Rates, Lower Fees: Enjoy competitive loan rates, no fees, or lower fees on select accounts.
  • Personalized Support: We listen to your story and work with you to improve your credit and secure the financing you need.
  • Clear Communication: We make it easy to understand all terms, conditions, and any restrictions that may apply.

Contact us today to explore how we can help you and your family secure an affordable payment plan and drive away in the perfect car for your busy lifestyle!

Mortgage

Yes, with a cash-out refinance, you can borrow against the equity in your home. This allows you to receive cash at closing, which can be used for home improvements, debt consolidation, education expenses, or other financial needs. Keep in mind that this increases your loan balance and may affect your monthly payment, so it’s important to evaluate your long-term financial goals.

Refinancing your mortgage offers several potential benefits, including:

  • Lower Monthly Payments: Reduce your financial burden with a better interest rate or extended term.
  • Better Interest Rate: Lock in a lower rate to save money over the life of your loan.
  • Shorter Loan Term: Pay off your mortgage faster and save on long-term interest.
  • Debt Consolidation: Combine high-interest debts into one manageable payment.
  • Access to Home Equity: Tap into your home’s equity for renovations, education, or other major expenses.

Refinancing can be a strategic move to better align your mortgage with your financial goals.

A mortgage pre-approval at Call Federal Credit Union is typically valid for 90 days. This gives you ample time to search for the right home with confidence.

If your pre-approval expires before you find a property, you can request a renewal by providing updated financial information. Contact our mortgage team for assistance or more details!

Being prequalified gives you an estimate of how much you might be able to borrow. It’s based on a general review of your financial information.

Being pre-approved, however, provides a specific loan amount you are eligible for. It’s a formal statement from the lender, giving you a clear understanding of your borrowing power and making you a stronger buyer.

Home Equity

An Interest-Only Home Equity Line of Credit (HELOC) is similar to a traditional HELOC in that it provides homeowners with a revolving line of credit secured by the value of their home. The key difference lies in how payments are structured.

With an Interest-Only HELOC, you are only required to pay the interest on the amount you borrow during the initial draw period, giving you greater financial flexibility. This can result in lower monthly payments upfront, but it’s important to plan for repayment of the principal balance after the draw period ends.

This option is ideal for homeowners looking to manage short-term expenses or projects while maintaining control over their cash flow. If you’d like to explore how this type of financing could work for you, contact us today!

Call Federal can lend up to 100% combined loan to value (CLTV) on home equity loans and lines of credit.  CLTV simply means, we take any balance you may have on a mortgage (if applicable), plus your home equity loan or line amount and divide that by the appraised value of your property. The maximum CLTV approval may vary based on factors such as creditworthiness, collateral conditions, lien position, and other qualifying factors.  For personalized information regarding your eligibility and loan terms, please contact Call Federal directly.

Call Federal’s Home Equity Loans and Lines of Credit (HELOCs) offer several advantages to help you achieve your financial goals:

  • Competitive Rates: By using your home’s equity as collateral, you can secure lower interest rates compared to traditional loan options.
  • Flexible Options: Choose between fixed-rate Home Equity Loans for predictable payments or variable-rate HELOCs for ongoing access to funds, allowing you to select the structure that best suits your needs.
  • Versatile Use: Utilize the funds for various purposes, such as consolidating debt, financing home improvements, or managing unexpected expenses, giving you the freedom to allocate resources as you see fit.
  • Transparent Process: Benefit from a clear and cost-effective loan process with no application fees or prepayment penalties, ensuring you understand all terms and conditions.
  • Complimentary Financial Coaching: Access free financial coaching to make informed decisions about leveraging your home equity, empowering you with the knowledge to manage your finances effectively.

These benefits reflect Call Federal’s commitment to providing practical financial solutions and exceptional service to its members.

Choosing between a Call Federal Interest-Only HELOC, a traditional HELOC, or a Home Equity Loan depends on your financial goals and how you plan to use the funds. Here’s a quick guide to help you decide:

HELOC:
Ideal for ongoing expenses like home projects or unexpected costs, a HELOC provides a revolving line of credit with a set limit. You can withdraw funds as needed during the draw period and pay interest only on the amount you use. It offers maximum flexibility for evolving needs.

Home Equity Loan:
Best for fixed expenses such as major renovations or debt consolidation, a Home Equity Loan gives you a lump sum upfront. With a fixed interest rate and term, you’ll have consistent monthly payments, making it easier to budget.

Interest-Only HELOC:
Perfect for home improvement projects, large purchases, or managing debt, this option lets you make interest-only payments during the initial draw period. It provides immediate financial relief and flexibility while preserving cash flow.

Let us help you determine the right solution for your unique situation—contact Call Federal today!

At Call Federal, our mission is to serve our members, not outside stockholders. This member-centric approach enables us to offer competitive rates on loans, higher rates on deposits, and fewer fees to our members in the Greater Richmond metro area. We also strive to provide a streamlined and hassle-free experience.

Advantages of a Call Federal Home Equity Loan:

  • Not-for-Profit Benefits: As a credit union, we reinvest our revenue back into our membership, delivering enhanced value.
  • Competitive Rates and Lower Fees: Benefit from favorable loan rates and reduced or no fees on select accounts.
  • Personalized Support: We take the time to understand your unique financial situation, working with you to improve your credit and secure the financing you need.
  • Transparent Communication: We ensure all terms, conditions, and any applicable restrictions are clearly explained, fostering trust and confidence.

By choosing a Call Federal Home Equity Loan, you’re partnering with a financial institution dedicated to your success, offering practical solutions and exceptional service.

Please contact us to discover how we can assist you and your family in securing an affordable payment, enabling you to leverage your home equity to achieve your dreams.