System Upgrades

We’re upgrading our systems to provide a better digital banking experience, stronger tools, and improved service for our members. This upgrade will help us offer more convenient, secure, and flexible banking options while continuing to provide the exceptional local service you expect from Call Federal.

The main upgrade period takes place from Friday, July 31 through Monday, August 3, with services resuming on Tuesday, August 4. Some services have earlier cutoff dates, so please review the Key Dates and Complete Service Schedule sections above for details.

Yes. Branches and the Contact Center will be closed Saturday, August 1 through Monday, August 3, and will reopen Tuesday, August 4. Please review the Service Details section for more information.

Yes, we will notify members through email and on our website once the upgrade is complete.

Our banking system is responsible for handling and storing data and transactions including:

• Opening and managing accounts
• Maintaining account holder information
• Processing and servicing loans
• Processing cash deposits and withdrawals
• Processing transactions
• Integrating with online and mobile banking platforms

Online Banking and Mobile Banking will be temporarily unavailable beginning Friday, July 31 at 8:00 am ET. Members will be able to access the upgraded digital banking experience beginning Tuesday, August 4 after they Register and accept our new Terms & Conditions.

Yes. Beginning Tuesday, August 4, members will need to Register to access the upgraded Digital Banking experience, whether they prefer using their computer or our Mobile App. Additional instructions will be provided to help you complete the process.

Yes! Android users should download the new app from the Google Play store. Apple users should expect an automatic app update. After the upgrade, members will need to re-register before logging in.

Account Alerts and Card Controls will be temporarily unavailable during the transition and will be available in the upgraded digital banking experience beginning Tuesday, August 4.

Yes. QuickBooks® and Quicken® access will be available again beginning Tuesday, August 4, but members who use these tools will need to deactivate and reactivate their connection after the system upgrade.

QuickBooks® and Quicken® will be available until Friday, July 31 at 8:00 am ET, then temporarily unavailable during the upgrade weekend. Conversion instructions will be provided to help members reconnect after the upgrade.

After reconnecting, please review your downloaded transactions to make sure no transactions were duplicated or missed.

Yes. To access our new Digital Banking platform for the first time, you will need to visit callfederal.org, click Login in the upper-right corner of the page, and then select Register to complete your enrollment.

When Digital Banking becomes available, the primary account owner will need to complete a one-time registration process.

Yes! As a new feature of our Digital Banking platform, any Call Federal accounts on which you are listed as a joint owner will automatically appear on your dashboard after you log in.

Yes. As part of the upgrade, your existing account alerts will not transfer to the new Digital Banking platform, so you will need to set them up again after you register and login.

Yes. As part of the upgrade, any external accounts you’ve linked for transfers will need to be added again in the new Digital Banking platform.

Yes. Debit and credit cards will remain available for everyday purchases and ATM withdrawals while branches and digital banking are temporarily unavailable.

Members may continue using available ATMs for cash withdrawals during the upgrade.

Yes. Fraud monitoring for debit and credit cards will continue during the upgrade.

Call Federal will never contact you to ask for your account number, password, secure access code, or login information. If you receive a suspicious message or call, please contact us directly at 804.274.1200 before taking action.

Bill Pay will be unavailable beginning Monday, July 27 at 8:00 a.m. ET through Monday, August 3 as part of our system upgrade. During this time, you will not be able to view, schedule, edit, or cancel payments. However, any payments scheduled before the outage period, including recurring payments, will continue to be processed as scheduled.

Zelle will be unavailable from Monday, July 27 at 8:00 a.m. ET through Monday, August 3 while we upgrade our digital banking experience.

No. Direct deposits will continue to be processed as normal during the system upgrade. If you receive a payroll, Social Security, pension, or other recurring direct deposit, you can expect it to be deposited according to its normal schedule from Friday, July 31 through Monday, August 3.

There is no action required on your part, and no delays are expected. Your direct deposits will continue to be processed and credited to your account as usual throughout the upgrade period.

MessagePay will no longer be available after Monday, July 27 at 8:00 am ET. Beginning Tuesday, August 4, REPAY will be introduced as our new online loan payment solution.

Direct deposits, ACH payments, and scheduled payments are expected to deposit or be made as scheduled. Please review the Complete Service Schedule for additional details.