Work With Us

All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn more about what it means to work at Call Federal.


Featured Positions

Member Service Consultant

At Call Federal, our front-line staff are not just bank tellers.; they’re trusted liaisons between our members and their credit union. You’ll need a keen ear for sales opportunities and a passion for helping people, as our Member Service Consultants (MSCs) take each interaction as a chance to listen and discover areas where they can add value, recommending solutions that improve financial health and inspire loyalty in our members. MSCs are also expected to accurately perform transactions, provide all necessary information, and refer potential prospects to appropriate staff.

Member Service Consultant – Chesterfield

Member Service Consultant – Henrico (Central)

Member Service Consultant – Henrico (West)

Member Service Consultant – Richmond

Centralized Support Specialist

Charged with a diverse set of responsibilities and essential functions, our Centralized Support team is made up of member service rockstars and problem-solving savants. From processing a variety of incoming requests from around the credit union, resolving complex member issues, and backing up the contact center during times of high call volume, there’s rarely a dull moment for our Centralized Support Specialists. Their agility and expertise also makes them the logical testing ground for new software, systems, and processes.

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


What is it like to work @ Call Federal?

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Changing people’s financial lives changes everything around them.
– Stephanie Couldrey, Director of Lending


Employee Benefits @ Call Federal

We offer a rich, comprehensive benefits package which includes but is not limited to:

  • Health, Dental, and Vision Insurance
  • Short Term and Long Term Disability Insurance
  • 401(k) Plan with Employer Match
  • Paid Community Service Time
  • Paid Time Off
  • Birthday Holiday – yes, your birthday is a paid holiday!


Disclaimer:
In fairness to all applicants, we do not accept calls or respond to e-mail inquiries regarding the status of a particular application and/or resume. Candidates selected for further consideration will be contacted directly by Human Resources personnel. Your application and/or resume will be considered active for a maximum of ninety (90) calendar days. If you wish to be considered for employment after that time, you must reapply. A sound credit history and criminal background check are required for employment consideration.