Work With Us


All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn a little more about what it means to work at Call Federal.

Featured Positions

We are looking for a Mortgage Loan Consultant who is prepared to make a difference in the lives of members looking to purchase or refinance a home. The Mortgage Loan Consultant will be responsible for originating residential conventional, FHA, and VA mortgage loans. Counsel members, initiate loan applications, assist members with documentation requirements, submit for underwriting and follow-up to resolve any closing conditions.

The Retail Adminstrator works closely with the Director of Retail Delivery, providing essential support in the day-to-day operation of our branch locations. Scheduling, training, process auditing, and asset management are among the vital functions of this role.

The Mobile Financial Services Advocate is a job that matters.  As a Mobile Financial Services Advocate, you will work at any/all of our branches based on each branch’s staffing needs.  As a Mobile team member, you will be trained on all aspects of account opening, customer service and sales.  Part of your role will be to help build consistency in all of these areas within each branch.  You will also be given training over time to be able to assist with management duties.   You need to be willing to travel to any of our branches as needed.

If you’re extremely detail-oriented and have a couple years experience in the finance world, you might be the right person to fill our Internal Auditor opening. In this position, you will work with various departments within the credit union, reviewing processes and documents for compliance with laws & regulations, as well as Call Federal’s own policies and procedures. You will need to be an excellent communicator, as the Internal Auditor must prepare and report their findings, with a keen eye towards improving the ways we conduct our business and support our members.

Call Federal is looking for someone to help us make sure all our offices and facilities are kept in good repair and functioning properly. Responsibilities will include performing periodic inspections and maintaining buildings, facilities and equipment, as well as overseeing renovations, soliciting contracts and managing relevant vendors. Anything related to the overall efficient use of our buildings and equipment will be under the purview of the Facilities Manager.  

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What is it like to work @ Call Federal?

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Meet Our People

Audrey – Financial Advocate

The best part about working at Call Federal is the relationships we build with our members as well as our teammates. We really are like a family, always supporting one another. That’s what it takes to succeed here: compassion, hard-work, and dedication to helping others. After all, we are in the business of making dreams a reality, helping people grow and adapt through all stages of life, whether they’re just starting out or getting ready to retire after saving up for 30 years.

In my time at Call Federal, I’ve gained considerable knowledge about financial institutions, how we can help people save money and what it means to really empower our members to be more financially healthy. Having worked my way up from a Member Service Consultant to a Financial Advocate, I am currently studying real estate and mortgages to get certified in that area. I love lending and look forward to learning as much as I can, gaining the experience necessary to better assist our members with their loan needs.

Nikole – Financial Analyst

Call Federal has been instrumental in shaping my career. I was a graduate student pursuing a Masters degree in Statistics when I started working here as a teller; all I knew was that I wanted to work in a position that would allow me to utilize my analytical skills. It was my first position within the banking industry, and I absolutely loved it! With all of the mentoring and training I have received at Call Federal, I quickly realized I had a niche in the credit union world. Having developed a complex understanding of finance, the economy, and our institution, I was able to advance to my current position as a Financial Analyst and look forward to continued growth in service to the credit union and its members.

One of my favorite things about working at Call Federal is that every single employee here has the ability to be innovative. It is encouraging to know that fresh ideas are welcome, that any member of the team can contribute, and together we can adapt to an ever-changing environment.

Ross – Contact Center Supervisor

I love that Call Federal is whatever you make it. In the same way that members can choose from our wide range of services, when you work here, you’re only limited by your own desire to learn. In my time here, Call Federal has provided me with regular opportunities for career development in the world of finance. From advocacy programs on Capitol Hill to Young Professional events here in Richmond, I’ve had many occasions to meet potential mentors and make friends within the industry, all while developing the skills I need to better relate to and help our members in their everyday lives.

As someone who started out entry-level in the Contact Center, before moving into a coordinator role, and now a supervisor, the qualities I find essential to success as a part of the Call Federal family are  patience, critical thinking & problem solving. In addition to evaluating and adapting to situations quickly, my strongest teammates have a real desire to help others and empower our members to make smart financial decisions on their own.

Changing people’s financial lives changes everything around them.
– Stephanie Couldrey, Director of Lending

Employee Benefits @ Call Federal

We offer a rich, comprehensive benefits package which includes but is not limited to:

  • Health, Dental, and Vision Insurance
  • Short Term and Long Term Disability Insurance
  • 401(k) Plan with Employer Match
  • Paid Community Service Time
  • Paid Time Off
  • Birthday Holiday – yes, your birthday is a paid holiday!

In fairness to all applicants, we do not accept calls or respond to e-mail inquiries regarding the status of a particular application and/or resume. Candidates selected for further consideration will be contacted directly by Human Resources personnel. Your application and/or resume will be considered active for a maximum of ninety (90) calendar days. If you wish to be considered for employment after that time, you must reapply. A sound credit history and criminal background check are required for employment consideration.