Work With Us

All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn more about what it means to work at Call Federal.

Featured Positions

Mortgage Loan Consultant

Rates are great and demand is high! We’re looking for an experienced mortgage specialist to join our busy team and help our members navigate the process of purchasing or refinancing their homes. Our Mortgage Loan Consultants are responsible for originating our full portfolio of residential mortgage loans, as well as providing counsel to members, initiating loan applications, assist members with documentation checklists, submission for underwriting, and maintaining communication all the way through closing.

Consumer Loan Processor

We’re looking for an experienced lending professional to join our consumer lending team and help us accurately and efficiently prepare loan documents for our members. Your attention to detail and ability to communicate clearly both verbally and in writing will help us identify red flags or other inconsistencies within loan applications, as well as ensure our members have the best possible experience when engaging the credit union for their consumer loan needs.

Mobile Financial Services Advocate

As a member of our Mobile team, you will be trained on all aspects of Call Federal branch operations, from account opening to customer service, as well as our approach to sales. Part of your role will be to help build consistency in all of these areas and be a leader to all of our branch teams, as you will be traveling between them as needed. This position is also responsible for serving existing members, opening new member accounts and loans as well as making outbound calls, which result in deeper relationships and closed sales.

Contact Center Consultant

Our Contact Center Consultants are integral to our member service operations. As a Contact Center Consultant, you will provide member support via telephone and electronic methods. This will include account inquiry and transaction requests, actively resolving member concerns regarding debit cards, online banking, and bill payments. This position is also responsible for processing loan requests and submitting them to underwriting for approval and achieving goals in a sales-focused environment.

Member Service Consultants

At Call Federal, our front-line staff are not just bank tellers. They’re a warm greeting, a welcoming smile, and a trusted liaison between the member and their credit union. You’ll need a keen ear for sales opportunities and a passion for helping people, as our Member Service Consultants (MSCs) take each interaction as a chance to listen and discover areas where they can add value, recommending solutions that improve financial health and inspire loyalty in our members. MSCs are also expected to accurately perform transactions, provide all necessary information, and refer potential prospects to appropriate staff.

Member Service Consultant – Henrico

Member Service Consultant – Staples Mill

Member Service Consultant – Hanover


Mortgage Sales Assistant

The real estate market is booming and we are in need of a hard-working, detail-oriented individual to help our busy mortgage specialists keep our members and their mortgages on track from contract to closing. The Mortgage Sales Assistant must have experience with the various aspects of mortgage lending and be comfortable communicating with teammates, members, vendors, and any other stakeholders verbally and in writing. If you’re an upbeat team player that strives to make the complicated seem effortless and looking for a great opportunity to get advance your mortgage lending career, we would love to talk to you about this role.

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What is it like to work @ Call Federal?

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Changing people’s financial lives changes everything around them.
– Stephanie Couldrey, Director of Lending

Employee Benefits @ Call Federal

We offer a rich, comprehensive benefits package which includes but is not limited to:

  • Health, Dental, and Vision Insurance
  • Short Term and Long Term Disability Insurance
  • 401(k) Plan with Employer Match
  • Paid Community Service Time
  • Paid Time Off
  • Birthday Holiday – yes, your birthday is a paid holiday!

In fairness to all applicants, we do not accept calls or respond to e-mail inquiries regarding the status of a particular application and/or resume. Candidates selected for further consideration will be contacted directly by Human Resources personnel. Your application and/or resume will be considered active for a maximum of ninety (90) calendar days. If you wish to be considered for employment after that time, you must reapply. A sound credit history and criminal background check are required for employment consideration.