Work With Us

All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn more about what it means to work at Call Federal.


Featured Positions

Contact Center Consultant

Our Contact Center Consultants are integral to our member service operations. As a Contact Center Consultant, you will provide member support via telephone and electronic methods. This will include account inquiry and transaction requests, actively resolving member concerns regarding debit cards, online banking, and bill payments. This position is also responsible for processing loan requests and submitting them to underwriting for approval and achieving goals in a sales-focused environment.

IT Systems Administrator

Call Federal is seeking an experienced IT professional to join our technology team as a System Administrator. Responsibilities include managing our network infrastructure, updating relevant policies and procedures, overseeing data security initiatives, as well as working with Operations team leaders on IT strategies and budgeting. If you’re comfortable assisting 100+ employees with varying degrees of tech savvy with all manner of technology questions and issues as they arise, we’d love to talk to you about this opportunity.

Team Lead/ Financial Advocate

At Call Federal, our Financial Advocates demonstrate mastery over all of our products and services, strong dedication to improving our members’ financial health, while also sharing branch leadership responsibilities with their Community Branch Manager. Candidates for this role should be comfortable with in-person and over-the-phone selling, as well as coaching others in these techniques.

Team Lead / Financial Advocate – Richmond

Team Lead / Financial Advocate – Hanover

Financial Advocate – Richmond

Member Solutions (Collections) Manager

Call Federal takes pride in our members-first approach to traditional “collections”. Our Member Solutions leader must be open-minded, knowledgeable, and even a bit of a fortune-teller. Their primary responsibility is to a guide a team of busy associates whose duty is to resolve past due accounts in ways that bring them current. While providing regular updates on delinquencies and collections actions to appropriate stakeholders, they also work to minimize those outcomes by overseeing our Financial Wellness program. By competently mitigating risk, the right person for this role is pivotal for the success of the credit union and its members.

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


What is it like to work @ Call Federal?

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Changing people’s financial lives changes everything around them.
– Stephanie Couldrey, Director of Lending


Employee Benefits @ Call Federal

We offer a rich, comprehensive benefits package which includes but is not limited to:

  • Health, Dental, and Vision Insurance
  • Short Term and Long Term Disability Insurance
  • 401(k) Plan with Employer Match
  • Paid Community Service Time
  • Paid Time Off
  • Birthday Holiday – yes, your birthday is a paid holiday!


Disclaimer:
In fairness to all applicants, we do not accept calls or respond to e-mail inquiries regarding the status of a particular application and/or resume. Candidates selected for further consideration will be contacted directly by Human Resources personnel. Your application and/or resume will be considered active for a maximum of ninety (90) calendar days. If you wish to be considered for employment after that time, you must reapply. A sound credit history and criminal background check are required for employment consideration.