Work With Us

All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn more about what it means to work at Call Federal.


Featured Positions

Contact Center Consultant

Contact Center Consultants provide member support via telephone as well as electronic methods; tasks include account inquiries and transaction requests, efficient resolution of issues and questions regarding debit cards, online banking, and bill payments. Team members in this role are also responsible for processing loan requests and submitting them to underwriting for approval and achieving goals in a sales-focused environment.

IT Help Desk

Our IT Help Desk team provides the first level of support for technology needs across the organization. From completing online help desk tickets to returning phone calls and emails, this critical role helps to resolve technical issues and requests as quickly as possible with a top-notch customer service approach. You can expect a fast-paced environment, troubleshooting and resolving a variety of software systems while also assisting with project research & implementation as well as system/network administrative duties.

Member Service Consultant (Chester)

At Call Federal, our front-line staff are not just bank tellers. They’re a warm greeting, a welcoming smile, and a trusted liaison between the member and their credit union. You’ll need a keen ear for sales opportunities and a passion for helping people, as our Member Service Consultants (MSC) take each interaction as a chance to listen and discover areas where they can add value, recommending solutions that improve financial health and inspire loyalty in our members. MSCs are also expected to accurately perform transactions, provide all necessary information, and refer potential prospects to appropriate staff.

Financial Advocate / Team Lead (Chester)

As a Team Lead, you will act in unison with a Community Branch Manager, modeling the way and guiding staff in delivering exceptional service to existing and prospective members alike, demonstrating proficiency in all of our products, transactions, new account opening and lending functions. As an advocate for our members, you’ll take each transaction as an opportunity to improve their financial health, with an eye to other appropriate accounts, products, and loans, as well as recommending our coaching services and demonstrating self-service technologies, like mobile and online banking. This role is often responsible for making outbound calls to deepen relationships and close sales.

Financial Education Coordinator

Are you passionate about helping others improve their financial health? Are you able to easily communicate money concepts to a wide variety of audiences through various forms of media? Do you love kids? If you answered yes to all of those questions, we have a wonderful opportunity we’d like to discuss with you. As Financial Education Coordinator, you would play an increasingly vital role on our marketing team, developing content & leading initiatives related to our Money & Beyond Financial Education program (including youth outreach), as well as engaging with our counseling team & other departments to help them provide resources that aid our members on their financial journeys at all of life’s stages.

Member Service Consultant (Richmond / Main)

At Call Federal, our front-line staff are not just bank tellers. They’re a warm greeting, a welcoming smile, and a trusted liaison between the member and their credit union. You’ll need a keen ear for sales opportunities and a passion for helping people, as our Member Service Consultants (MSC) take each interaction as a chance to listen and discover areas where they can add value, recommending solutions that improve financial health and inspire loyalty in our members. MSCs are also expected to accurately perform transactions, provide all necessary information, and refer potential prospects to appropriate staff.

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


What is it like to work @ Call Federal?

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Meet Our People

Audrey – Financial Advocate

The best part about working at Call Federal is the relationships we build with our members as well as our teammates. We really are like a family, always supporting one another. That’s what it takes to succeed here: compassion, hard-work, and dedication to helping others. After all, we are in the business of making dreams a reality, helping people grow and adapt through all stages of life, whether they’re just starting out or getting ready to retire after saving up for 30 years.

In my time at Call Federal, I’ve gained considerable knowledge about financial institutions, how we can help people save money and what it means to really empower our members to be more financially healthy. Having worked my way up from a Member Service Consultant to a Financial Advocate, I am currently studying real estate and mortgages to get certified in that area. I love lending and look forward to learning as much as I can, gaining the experience necessary to better assist our members with their loan needs.

Nikole – Financial Analyst

Call Federal has been instrumental in shaping my career. I was a graduate student pursuing a Masters degree in Statistics when I started working here as a teller; all I knew was that I wanted to work in a position that would allow me to utilize my analytical skills. It was my first position within the banking industry, and I absolutely loved it! With all of the mentoring and training I have received at Call Federal, I quickly realized I had a niche in the credit union world. Having developed a complex understanding of finance, the economy, and our institution, I was able to advance to my current position as a Financial Analyst and look forward to continued growth in service to the credit union and its members.

One of my favorite things about working at Call Federal is that every single employee here has the ability to be innovative. It is encouraging to know that fresh ideas are welcome, that any member of the team can contribute, and together we can adapt to an ever-changing environment.

Ross – Contact Center Supervisor

I love that Call Federal is whatever you make it. In the same way that members can choose from our wide range of services, when you work here, you’re only limited by your own desire to learn. In my time here, Call Federal has provided me with regular opportunities for career development in the world of finance. From advocacy programs on Capitol Hill to Young Professional events here in Richmond, I’ve had many occasions to meet potential mentors and make friends within the industry, all while developing the skills I need to better relate to and help our members in their everyday lives.

As someone who started out entry-level in the Contact Center, before moving into a coordinator role, and now a supervisor, the qualities I find essential to success as a part of the Call Federal family are  patience, critical thinking & problem solving. In addition to evaluating and adapting to situations quickly, my strongest teammates have a real desire to help others and empower our members to make smart financial decisions on their own.


Changing people’s financial lives changes everything around them.
– Stephanie Couldrey, Director of Lending


Employee Benefits @ Call Federal

We offer a rich, comprehensive benefits package which includes but is not limited to:

  • Health, Dental, and Vision Insurance
  • Short Term and Long Term Disability Insurance
  • 401(k) Plan with Employer Match
  • Paid Community Service Time
  • Paid Time Off
  • Birthday Holiday – yes, your birthday is a paid holiday!


Disclaimer:
In fairness to all applicants, we do not accept calls or respond to e-mail inquiries regarding the status of a particular application and/or resume. Candidates selected for further consideration will be contacted directly by Human Resources personnel. Your application and/or resume will be considered active for a maximum of ninety (90) calendar days. If you wish to be considered for employment after that time, you must reapply. A sound credit history and criminal background check are required for employment consideration.