Retiring Our Richmond Branch
For longer than most of us can remember, our Richmond branch on Commerce Road has been more than just a place to do your banking. It has been a place for connection, conversation, and community. We know this branch holds a special place for many who have walked through its doors.
After careful consideration, our Board of Directors and Leadership Team have made the difficult decision to close the Richmond branch, effective Friday, June 26.
End of An Era
This decision was not made lightly. The Richmond branch has served us well, but it no longer aligns with how many of our members choose to bank today or with the investments we need to make for the future. We are incredibly grateful for the role this branch has played in the story of Call Federal.
Just as important, the team members you have come to know at the Richmond branch are not going anywhere. They will continue serving members across our branch network, and we expect you will continue to see familiar faces after June 26.
Service Options
While the branch is closing, our team remains ready to support you and help you find the best way to continue banking with us.
Call Federal Locations Nearby
3640 Call Federal Drive, Chesterfield
(Open on Saturdays until 12pm)
10712 Iron Bridge Road, Chester
(Closed on Saturdays)
9397 Atlee Road, Mechanicsville
(Open on Saturdays until 12pm)
Shared Branch Locations
Argent Federal Credit Union
5403 US Route 1, N. Chesterfield
(Closed on Saturdays)
Henrico Federal Credit Union
1201 N. Laburnum Ave, Henrico
(Open on Saturdays until 12pm)
Surcharge-Free ATMs
Do you have a Sheetz or Wawa nearby? All of these locations feature surcharge-free ATMs.
You can also take advantage of thousands of ATMs around the country as part of Call Federal’s participation in the MoneyPass® network.
ATM LocationsIf you have questions about any of these convenient service options, please don’t hesitate to call us at 804-274-1200 or send us a message securely.
Frequently Asked Questions
We know this is a meaningful change, especially for members who have come to rely on this location. If any of your questions are not answered below, please reach out.
After careful consideration, Call Federal Credit Union made the decision to close the Richmond branch on Commerce Road.
The facility is aging and would require continued investment to maintain. At the same time, member banking habits have evolved over time, with more members choosing to bank through other branches, ATMs, shared branching, and digital banking services.
This decision allows us to focus our resources on continuing to provide strong service, modern banking tools, and future improvements that support our members across the communities we serve.
The Richmond branch will close permanently at the end of business on Friday, June 26, 2026.
No. Your accounts, loans, debit cards, direct deposits, online banking access, and other services will continue to work as they do today, accessible through other Call Federal branches, shared branch locations, ATMs, online banking, mobile banking, and our Contact Center.
Members will continue to have access to:
Other Call Federal branch locations
Shared branching locations nationwide
Surcharge-free ATMs
Online banking and mobile banking
Our Contact Center team
Our Chesterfield branch will serve as the nearest full-service Call Federal branch location with Saturday hours.
Locations & ATMsThere are no staff reductions tied to the closure of the Richmond branch. These team members will continue serving members across our branch network after June 26, 2026.
Shared branching allows members to complete many everyday transactions at participating credit unions across the country, just as if they were visiting a Call Federal branch.
Shared Branch LocatorWe understand. Many members still prefer in-person or assisted service.
Our team is available to help you review nearby branch locations, shared branching options, ATM access, and other ways to continue banking comfortably with Call Federal.
Yes. Team members are available to assist with:
- Online banking access
- Mobile app setup
- Password resets
- Mobile deposit guidance
- General digital banking questions
Please stop by the branch or contact us if you would like assistance.
This decision was made carefully, with a focus on continuing to serve members well both now and in the future. We remain committed to serving Richmond-area members and helping members through this transition.
As member banking habits continue to evolve, we are focusing our resources on the areas where they can best support members going forward.
We welcome a conversation
If you have questions or would like to talk through what this change means for you, please stop by the branch, give us a call, or complete the contact us form online and a member of our team will reach out to you.