Preventing Identity Theft & Fraud

As your trusted financial partner, we are always on the look-out for the latest resources and information when it comes to safeguarding your money and vital information from thieves and scammers.

Common Methods of Identity Thieves

How Can I Protect Myself Against Identity Theft?

I Know My Identity Has Been Stolen. Now What?

Victims of identity theft should immediately report their situation to the Federal Trade Commission via their website, After that, you can begin to develop your recovery plan and put it into action. Click Here.



Secure Mobile Apps

Regularly updated to keep up with constant changes in technology, our Mobile Banking & Card Control apps put managing and securing your Call Federal accounts in the palm of your hand.

icon for mobile banking with logo on textured white background
Convenient and secure access to your Call Federal accounts whether you’re at a ballgame, on your lunch break, or the comfort of your own couch. Get texts to remind you of deposits or low balances. Deposit checks with a photo! Plus, much more…

Call Federal Card Controls by CardValet® gives our members the ability to receive transaction alerts and actively manage their debit and credit card usage by defining when, where and how their cards are used. View a demo or download from the appropriate app store links below.

Reporting A Scam

  • Notify a Call Federal representative right away if you feel you have been exposed to a scam involving one of your Call Federal accounts.
  • If you feel you have given or entered any information that you now suspect might be used fraudulently, please call us immediately at 804-274-1200. We can block your accounts and begin assisting you right away.
  • If you receive suspicious emails or have questions about identity theft, scams or phishing attempts, please let us know by using the form below.
  • To report a scam to the authorities, contact the Internet Crime Complaint Center (IC3). This group is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).

Important Notice

Call Federal Credit Union does NOT send emails or text messages that ask you to enter your personal or account information for any reason. Should you receive such a message, contact us immediately. DO NOT respond to any emails/text messages or click on any of the links within the messages.

Identity Theft Form

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