Preventing Fraud Together
As your trusted financial partner, we are always on the look-out for the latest resources and information when it comes to safeguarding your money and vital information from thieves and scammers.
Call Federal members can receive real-time fraud alerts via text message. These messages help prevent fraudulent activity, while also giving you an opportunity to confirm and allow a purchase that gets flagged as potential fraud. Update the cell phone number on file when you next call or visit, so we can ensure you receive this valuable benefit.
Our Card Control app contains a robust set of features to better manage your accounts via smartphone, including transaction alerts and the ability to instantly turn your card on and off, should you suspect fraud or misplace your card. You can also actively manage your debit and credit card usage by defining when, where and how your cards are used. Download it here for iPhone and here if you have a Google/Android phone. If you use our Mobile Banking app, you'll find it linked via "My Cards" on that app's menu.
Our Mobile and Online Banking applications (as well as our internal protocols) require multi-factor authentication. We understand that no one likes answering a bunch of questions just to check a balance or update their information, but these steps are critical to verifying your identity to safely access your accounts.
We have rolled out technology updates to our ATMs, including skimmer-resistant card readers to fight the rising number of attacks on financial institutions. These new readers' compatibility with EMV chip technology also provides an extra layer of security.
Do not provide passwords, login credentials, access codes, account numbers or other personal information via email, text, or to unsolicited callers, even if they appear to be from a trusted source. Call Federal will never call you for this information. If you receive an email or text from us that you’re unsure about, call us to verify before clicking any links.
Monitor your account statements regularly to keep an eye out of for unauthorized transactions. You can also set up account alerts to keep your money safe. If you see something suspicious, call us or visit a branch immediately.
We've all seen obvious spam/scam emails, but they have gotten trickier over the years. Fraud emails typically want you to "act quickly" and click a bad link or open an attachment. Be vigilant; if you're suspicious of an email that appears to come from Call Federal, don't click on any links - and call us to verify the message.
While text messaging has given us important ways to help keep your accounts safe, it also opens up an additional avenue for fraud. Like scam emails, fraud texts encourage you to act without thinking and unwittingly click a bad link or respond with personal information. Your bank will never ask for this information via text.
Download our Digital & Online Security Checklist to help keep your devices and information safe.
More Prevention Resources
Pending Charge? Think Again.
First, they gain your trust; then, they access your accounts, and then the money is gone. Let’s dive deeper into remote access scams & how to protect yourself. Learn more on how this scam works.
Protecting Against Identity Theft
Secure Mobile Apps
Regularly updated to keep up with constant changes in technology, our Mobile Banking & Card Control apps put managing and securing your Call Federal accounts in the palm of your hand.
Convenient and secure access to your Call Federal accounts whether you’re at a ballgame, on your lunch break, or the comfort of your own couch. Get texts to remind you of deposits or low balances. Deposit checks with a photo! Plus, much more…
Call Federal Card Controls by CardValet® gives our members the ability to receive transaction alerts and actively manage their debit and credit card usage by defining when, where and how their cards are used. View a demo or download from the appropriate app store links below.
Reporting Scams & Other Fraudulent Activity
- Notify a Call Federal representative right away if you feel you have been exposed to a scam involving one of your Call Federal accounts.
- If you feel you have given or entered any information that you now suspect might be used fraudulently, please call us immediately at 804-274-1200. We can block your accounts and begin assisting you right away.
- If you receive suspicious emails or have questions about identity theft, scams or phishing attempts, please let us know by using the form below.
- To report a scam to the authorities, contact the Internet Crime Complaint Center (IC3). This group is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).