Preventing Fraud Together

Call Federal members can receive real-time fraud alerts via text message. These messages help prevent fraudulent activity, while also giving you an opportunity to confirm and allow a purchase that gets flagged as potential fraud. Update the cell phone number on file when you next call or visit, so we can ensure you receive this valuable benefit.

Our Card Control app contains a robust set of features to better manage your accounts via smartphone, including transaction alerts and the ability to instantly turn your card on and off, should you suspect fraud or misplace your card. You can also actively manage your debit and credit card usage by defining when, where and how your cards are used. Download it here for iPhone and here if you have a Google/Android phone. If you use our Mobile Banking app, you'll find it linked via "My Cards" on that app's menu.

Our Mobile and Online Banking applications (as well as our internal protocols) require multi-factor authentication. We understand that no one likes answering a bunch of questions just to check a balance or update their information, but these steps are critical to verifying your identity to safely access your accounts.

We have rolled out technology updates to our ATMs, including skimmer-resistant card readers to fight the rising number of attacks on financial institutions. These new readers' compatibility with EMV chip technology also provides an extra layer of security.

Monitor your account statements regularly to keep an eye out of for unauthorized transactions. You can also set up account alerts to keep your money safe. If you see something suspicious, call us or visit a branch immediately.

We've all seen obvious spam/scam emails, but they have gotten trickier over the years. Fraud emails typically want you to "act quickly" and click a bad link or open an attachment. Be vigilant; if you're suspicious of an email that appears to come from Call Federal, don't click on any links - and call us to verify the message.

While text messaging has given us important ways to help keep your accounts safe, it also opens up an additional avenue for fraud. Like scam emails, fraud texts encourage you to act without thinking and unwittingly click a bad link or respond with personal information. Your bank will never ask for this information via text.