As your trusted financial partner, we are always on the look-out for the latest resources and information when it comes to safeguarding your money and vital information from thieves and scammers.
- Your financial institution will never call you to request information you received via text (SMS) or pressure you to reset your online banking log in password
- Don’t trust caller ID; Caller ID may be modified to show your financial institution’s name
- Don’t provide your online banking log in credentials, one-time password, account number or personal information by email or text or phone call. Using their published phone number, reach out to your financial institution to confirm that the request is legitimate
- Don’t give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from your financial institution. Once again, contact your financial institution using a published phone number to inquire about the transaction
- Don’t click on links in unsolicited emails or texts
- Don’t give an unsolicited caller remote access to your computer
How We Protect Our Members
Pending Charge? Think Again.
How Can I Protect Myself Against Identity Theft?
Secure Mobile Apps
Regularly updated to keep up with constant changes in technology, our Mobile Banking & Card Control apps put managing and securing your Call Federal accounts in the palm of your hand.
Convenient and secure access to your Call Federal accounts whether you’re at a ballgame, on your lunch break, or the comfort of your own couch. Get texts to remind you of deposits or low balances. Deposit checks with a photo! Plus, much more…
Call Federal Card Controls by CardValet® gives our members the ability to receive transaction alerts and actively manage their debit and credit card usage by defining when, where and how their cards are used. View a demo or download from the appropriate app store links below.
Reporting A Scam
- Notify a Call Federal representative right away if you feel you have been exposed to a scam involving one of your Call Federal accounts.
- If you feel you have given or entered any information that you now suspect might be used fraudulently, please call us immediately at 804-274-1200. We can block your accounts and begin assisting you right away.
- If you receive suspicious emails or have questions about identity theft, scams or phishing attempts, please let us know by using the form below.
- To report a scam to the authorities, contact the Internet Crime Complaint Center (IC3). This group is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).
Call Federal Credit Union does NOT send emails or text messages that ask you to enter your personal or account information for any reason. Should you receive such a message, contact us immediately. DO NOT respond to any emails/text messages or click on any of the links within the messages.