
Staples Mill Branch
6011 Staples Mill Rd
Richmond, VA 23228
The Call Federal branch on Staples Mill Rd. (formerly RiverTrace Federal Credit Union) is located between Dumbarton Rd. and Hilliard Rd. This location is convenient to all residents of central Henrico County, including Libbie Mill, Midtown, Lakeside and Near West End. This location does not have an ATM.
Branch Hours
Monday – Thursday:
9:00am – 5:00pm
Friday: 9:00am – 6:00pm
Saturday: Closed
Sunday: Closed
View ClosuresContact
Phone: 804-274-1200
Fax: 804-729-9390
Services
- Accessible: Handicap Parking & Ramps
- Open an Account
- Apply for a Loan
- Instant Issue Debit Card
- Business Services
- Notary
- Medallion/Signature Guarantee
- Cash Transactions
- Visa Gift Cards Available for Purchase
- Appointments Available with a Call Federal Financial Wellness Coach
- Appointment Available with an Investment & Retirement Advisor
Team
Get to know our Staples Mill Branch Manager.
-
Carley Wood
Branch ManagerI started my journey in the financial services industry as a Teller and quickly grew into a Branch Manager role, driven by a passion for service, positivity, and a relentless curiosity. Every challenge I face is an opportunity to learn and better serve our members.
What truly sets Call Federal apart from other financial institutions is its deep-rooted empathy. Many organizations claim to care for their employees and members, but Call Federal Credit Union demonstrates it consistently. Here, everyone is valued, supported, and empowered to balance their personal and professional commitments. This culture of genuine care enables us to focus on what matters most—building strong relationships and making a meaningful difference in the lives of the members we serve.
Financial Wellness Coaching
Our Financial Wellness Coaches are here to provide personalized guidance to help you achieve your financial goals. Whether you’re creating a budget, saving for a major purchase, managing debt, or planning for the future, our coaches offer expert advice designed just for you.
Schedule an appointment at the branch most convenient for you. Let us support you on your journey toward financial confidence and lasting peace of mind.

CALL FEDERAL HOLIDAY SCHEDULE
Our Contact Center & Locations are closed on the following holidays. You can access your accounts with our Digital Banking services during this time.
2025
Wednesday, January 1 — New Year’s Day
Monday, January 20 — Martin Luther King, Jr. Day
Monday, February 17 — President’s Day
Monday, May 26 — Memorial Day
Thursday, June 19 — Juneteenth National Independence Day
Friday, July 4 — Independence Day
Monday, September 1 — Labor Day
Monday, October 13 — Indigenous People’s Day
Tuesday, November 11 — Veterans Day
Thursday, November 27 — Thanksgiving Day
Wednesday, December 24 — Close at 1pm
Thursday, December 25 — Christmas Day
Wednesday, December 31 — Close at 1pm
Thursday, January 1 (2026) — New Year’s Day
START A RELATIONSHIP WITH CALL FEDERAL CREDIT UNION TODAY
Experience what it means to be part of a credit union that focuses on you and your financial wellbeing.