Staples Mill branch - front

Staples Mill Branch

6011 Staples Mill Rd
Richmond, VA 23228

The Call Federal branch on Staples Mill Rd. (formerly RiverTrace Federal Credit Union) is located between Dumbarton Rd. and Hilliard Rd. This location is convenient to all residents of central Henrico County, including Libbie Mill, Midtown, Lakeside and Near West End. This location does not have an ATM.

Branch Hours

Monday – Thursday:
9:00am – 5:00pm

Friday: 9:00am – 6:00pm

Saturday: Closed

Sunday: Closed

View Closures

Contact

Phone: 804-274-1200

Fax: 804-729-9390

Services

  • Accessible: Handicap Parking & Ramps
  • Open an Account
  • Apply for a Loan
  • Instant Issue Debit Card
  • Business Services
  • Notary
  • Medallion/Signature Guarantee
  • Cash Transactions
  • Visa Gift Cards Available for Purchase
  • Appointments Available with a Call Federal Financial Wellness Coach
  • Appointment Available with an Investment & Retirement Advisor

Team

Get to know our Staples Mill Branch Manager.

  • Carley Wood Staples Mill Branch Manager

    Carley Wood

    Branch Manager

    I started my journey in the financial services industry as a Teller and quickly grew into a Branch Manager role, driven by a passion for service, positivity, and a relentless curiosity. Every challenge I face is an opportunity to learn and better serve our members.

    What truly sets Call Federal apart from other financial institutions is its deep-rooted empathy. Many organizations claim to care for their employees and members, but Call Federal Credit Union demonstrates it consistently. Here, everyone is valued, supported, and empowered to balance their personal and professional commitments. This culture of genuine care enables us to focus on what matters most—building strong relationships and making a meaningful difference in the lives of the members we serve.

Financial Wellness Coaching

Our Financial Wellness Coaches are here to provide personalized guidance to help you achieve your financial goals. Whether you’re creating a budget, saving for a major purchase, managing debt, or planning for the future, our coaches offer expert advice designed just for you.

Schedule an appointment at the branch most convenient for you. Let us support you on your journey toward financial confidence and lasting peace of mind.

Learn More
Wellness Coaching

CALL FEDERAL HOLIDAY SCHEDULE

Our Contact Center & Locations are closed on the following holidays. You can access your accounts with our Digital Banking services during this time.

2025

Wednesday, January 1 — New Year’s Day

Monday, January 20 — Martin Luther King, Jr. Day

Monday, February 17 — President’s Day

Monday, May 26 — Memorial Day

Thursday, June 19 — Juneteenth National Independence Day

Friday, July 4 — Independence Day

Monday, September 1 — Labor Day

Monday, October 13 — Indigenous People’s Day

Tuesday, November 11 — Veterans Day

Thursday, November 27 — Thanksgiving Day

Wednesday, December 24 — Close at 1pm

Thursday, December 25 — Christmas Day

Wednesday, December 31 — Close at 1pm

Thursday, January 1 (2026) — New Year’s Day

START A RELATIONSHIP WITH CALL FEDERAL CREDIT UNION TODAY

Experience what it means to be part of a credit union that focuses on you and your financial wellbeing.

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(Current Members: If you already have an account, simply login to your Online Banking and select “Open An Account” to get started.)