System Upgrade
We’re excited to share that a new era of exceptional service is coming to you!
Are You Hearing From Us?
Over the next several weeks, we’ll be sharing helpful updates and reminders about the upgrade so you’ll know exactly what to expect and when.
To ensure you don’t miss a thing, we want to make sure we have your most up to date contact information.
Please Confirm Your Contact Information Today
It’s quick and easy to review or update your details. Here are all the ways:
Log in to Online Banking
Click: Settings > Profile
Log in to Mobile Banking
Click: More > Manage profile information
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Security Reminder: |
Thank you for being a valued part of the Call Federal family!
We can’t wait to share what’s next with you! This system upgrade, our digital transformation for online and mobile banking experiences and more, is going to lead us into our next best era of serving you!
Watch this 30 second video about why you should update your contact information with your credit union or bank.
To learn more about the system upgrade and what to expect later this summer, bookmark this page & revisit for future updates or complete our online contact form.
Frequently Asked Questions
General
Our banking system is responsible for handling and storing data and transactions including:
- Opening and managing accounts
- Maintaining account holder information
- Processing and servicing loans
- Processing cash deposits and withdrawals
- Processing transactions
- Integrating with online and mobile banking platforms
- Future Opportunity & Innovation – Our new system brings better security, stability, and technology that will take us into the next generation of banking. This isn’t just an upgrade; it’s a foundation for what’s next.
- Self-Service & Flexibility – Our online tools will continue to improve, giving you more control over your banking. We’ve partnered with vendors who understand our mission—not just for today, but for the future.
- Efficiency & Security – our new systems will make us more efficient and reduce costs. We’ll have greater access to data to reduce fraud, strengthen member relationships, and better serve our community.
- We’re upgrading our systems from Friday, July 31 through Monday, August 3 to bring you a better banking experience.
Yes, our branches will be closed August 1 – August 3 (Saturday, Sunday and Monday), while we transition to the new system. Online and mobile banking will also be unavailable during this time. We will reopen with upgraded systems in place on August 4, 2026.
Yes, we will notify members through email and on our website once the upgrade is complete.