Recurring Bill Pay Payments Update
We recently learned that an issue with our Bill Pay provider caused some recurring payment schedules to be canceled. While your saved payees remain available in Bill Pay and were not deleted, some recurring payments may no longer be scheduled to process.
What You Need to Do
- Log in to Digital Banking and access Bill Pay.
- Review any recurring payment schedules you have established.
- If you have a payment due within the next 10 days, please verify it is scheduled.
- If the payment is not scheduled, submit it as a one-time payment to help ensure it is processed on time.
Our Bill Pay provider is actively working to correct the issue. Once the fix is in place, we will notify you so any recurring payment schedules can be setup again.
We sincerely apologize for the inconvenience this may cause. We understand how important Bill Pay is to managing your finances and appreciate your patience while this issue is being resolved.
If you have questions or need assistance, please contact us at 804.274.1200, send us a secure message, or visit any branch. We’re here to help!
Pause & Protect: Call Federal will never call, email, or text you to request your password, PIN, verification code, or Digital Banking login information. If you receive a suspicious call, email, or text, do not respond. Instead, contact us directly at 804.274.1200.