Is this new platform secure?
Yes. Your data is protected with the latest encryption and security protocols to ensure your information remains safe.
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Can I view past statements in the new platform?
Yes, you will be able to view and download past statements. Some historical data may be limited depending on when you register.
Will this update change my card number or expiration date?
No. This is a platform upgrade only—your card information will remain the same unless you request a replacement card.
Can I use the new platform to report my card lost or stolen?
Yes! You can instantly lock your card and report it lost or stolen through either Online or Mobile Banking.
Is there a fee to use the new credit card account access platform?
No, this service is free for all Call Federal credit card members.
Will I continue to receive paper statements?
Yes. If you’re not enrolled in electronic statements, you’ll continue receiving paper statements as usual. However, we highly encourage all members to enroll in electronic statements and our digital banking – whether online or mobile- for a seamless experience and greater control of your account.
What if I don’t have Online or Mobile Banking?
No problem! It’s easy to enroll in Online Banking here on the website. Once enrolled, you can download the Call Federal app to access Mobile Banking. Need help? Stop by a branch or call us at 804.274.1200.
Will my scheduled payments change when the access platform changes over?
There will be no changes to any scheduled one-time or recurring payments. They will continue as planned.
I’ve already registered my Call Federal Visa Credit Card in Online/Mobile Banking. Does this change affect me?
You’re all set! No further action is needed. You can now access your statements and make payments plus take advantage of the additional features through the new platform.