Will branches and the contact center be closed?
Yes. Branches and the Contact Center will be closed Saturday, August 1 through Monday, August 3, and will reopen Tuesday, August 4. Please review the Service Details section for more information.
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Why is Call Federal upgrading systems?
We’re upgrading our systems to provide a better digital banking experience, stronger tools, and improved service for our members. This upgrade will help us offer more convenient, secure, and flexible banking options while continuing to provide the exceptional local service you expect from Call Federal.
When will the system upgrade take place?
The main upgrade period takes place from Friday, July 31 through Monday, August 3, with services resuming on Tuesday, August 4. Some services have earlier cutoff dates, so please review the Key Dates and Complete Service Schedule sections above for details.
Will I be notified once the upgrade is complete?
Yes, we will notify members through email and on our website once the upgrade is complete.
Will Call Federal branches be closed during the upgrade?
Yes, our branches will be closed August 1 – August 3 (Saturday, Sunday and Monday), while we transition to the new system. Online and mobile banking will also be unavailable during this time. We will reopen with upgraded systems in place on August 4, 2026.
What does a banking system do?
Our banking system is responsible for handling and storing data and transactions including: Opening and managing accounts Maintaining account holder information Processing and servicing loans Processing cash deposits and withdrawals Processing transactions Integrating with online and mobile banking platforms