This decision was made carefully, with a focus on continuing to serve members well both now and in the future. We remain committed to serving Richmond-area members and helping members through this transition. As member banking habits continue to evolve, we are focusing our resources on the areas where they can best support members going forward.
We understand. Many members still prefer in-person or assisted service. Our team is available to help you review nearby branch locations, shared branching options, ATM access, and other ways to continue banking comfortably with Call Federal.
There are no staff reductions tied to the closure of the Richmond branch. These team members will continue serving members across our branch network after June 26, 2026.
Members will continue to have access to: Other Call Federal branch locations Shared branching locations nationwide Surcharge-free ATMs Online banking and mobile banking Our Contact Center team Our Chesterfield branch will serve as the nearest full-service Call Federal branch location with Saturday hours.
No. Your accounts, loans, debit cards, direct deposits, online banking access, and other services will continue to work as they do today, accessible through other Call Federal branches, shared branch locations, ATMs, online banking, mobile banking, and our Contact Center.
The Richmond branch will close permanently at the end of business on Friday, June 26, 2026.
After careful consideration, Call Federal Credit Union made the decision to close the Richmond branch on Commerce Road. The facility is aging and would require continued investment to maintain. At the same time, member banking habits have evolved over time, with more members choosing to bank through other branches, ATMs, shared branching, and digital banking services. This decision allows us … Continue reading
