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What should I do if my debit or credit card is lost or stolen?

If your card is lost or stolen, take the following steps immediately: Use Mobile Banking: Log in to the Mobile Banking app to manage your card and turn it “off” for added security. Visit a Branch: Stop by your nearest Call Federal branch to have a new card printed instantly for your convenience. Contact Cardholder Assistance (Visa Credit Cards only): … Continue reading →

How can I ensure my card’s fraud protection is working properly?

To make the most of Call Federal’s fraud protection services, follow these steps: Keep Your Contact Information Up-to-Date: Ensure we have your most current phone number and email address so we can reach you quickly if needed. Use the Mobile Banking App: Gain added control with features like turning your card on or off, setting up alerts, and monitoring recent … Continue reading →

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