Will branches and the contact center be closed?
Yes. Branches and the Contact Center will be closed Saturday, August 1 through Monday, August 3, and will reopen Tuesday, August 4. Please review the Service Details section for more information.
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How can I protect myself from upgrade-related scams?
Call Federal will never contact you to ask for your account number, password, secure access code, or login information. If you receive a suspicious message or call, please contact us directly at 804.274.1200 before taking action.
Will fraud monitoring continue during the upgrade?
Yes. Fraud monitoring for debit and credit cards will continue during the upgrade.
Will ATMs be available?
Members may continue using available ATMs for cash withdrawals during the upgrade.
Will my debit or credit card still work?
Yes. Debit and credit cards will remain available for everyday purchases and ATM withdrawals while branches and digital banking are temporarily unavailable.
What happens to my statement history?
August 2025 through June 2026 statement history is expected to be available in the upgraded digital banking experience. The July 2026 statement will be available shortly after launch.
What happens to electronic statements?
Electronic Statement enrollment will be unavailable after Monday, July 20 at 8:00 am ET through Monday, August 3. Electronic statements will remain available until Friday, July 31 at 8:00 am ET. Members currently registered for electronic statements will receive their August 2026 statement electronically.
Will I receive a paper statement?
Yes. All members will receive a paper statement for July 2026, even if they are registered for electronic statements, because of the digital banking upgrade.
Will scheduled payments, ACH, or direct deposits be affected?
Direct deposits, ACH payments, and scheduled payments are expected to deposit or be made as scheduled. Please review the Complete Service Schedule for additional details.
What happens to MessagePay?
MessagePay will no longer be available after Monday, July 27 at 8:00 am ET. Beginning Tuesday, August 4, REPAY will be introduced as our new online loan payment solution.