If your card is lost or stolen, take the following steps immediately: Use Mobile Banking: Log in to the Mobile Banking app to manage your card and turn it “off” for added security. Visit a Branch: Stop by your nearest Call Federal branch to have a new card printed instantly for your convenience. Contact Cardholder Assistance (Visa Credit Cards only): … Continue reading
To make the most of Call Federal’s fraud protection services, follow these steps: Keep Your Contact Information Up-to-Date: Ensure we have your most current phone number and email address so we can reach you quickly if needed. Use the Mobile Banking App: Gain added control with features like turning your card on or off, setting up alerts, and monitoring recent … Continue reading
Yes. Your data is protected with the latest encryption and security protocols to ensure your information remains safe.
Yes, you will be able to view and download past statements. Some historical data may be limited depending on when you register.
No. This is a platform upgrade only—your card information will remain the same unless you request a replacement card.
Yes! You can instantly lock your card and report it lost or stolen through either Online or Mobile Banking.
No, this service is free for all Call Federal credit card members.
Yes. If you’re not enrolled in electronic statements, you’ll continue receiving paper statements as usual. However, we highly encourage all members to enroll in electronic statements and our digital banking – whether online or mobile- for a seamless experience and greater control of your account.
No problem! It’s easy to enroll in Online Banking here on the website. Once enrolled, you can download the Call Federal app to access Mobile Banking. Need help? Stop by a branch or call us at 804.274.1200.
